Certificate in Service Excellence for Business

International Language Academy of Canada (ILAC)

Learn essential Canadian workplace skills while improving your English. Courses include sales, human resources, leadership, hospitality and event planning. This program has been approved by the Private Training Institutions Branch (PTIB) of the Ministry of Advanced Education and Skills Training.Learning Outcomes -By the end of this program, students will be able to:Modify and develop service strategies to reflect current and developing trends in the customer service industry.Demonstrate occupational skills, roles, and responsibilities to create a positive customer service experience.Apply customer service strategies and models in service occupations to enhance the customer service experience.Demonstrate effective and professional oral and written communication in the workplace.Conduct oneself in a professional and ethical manner in changing environments by applying various personal and interpersonal frameworks.Explore various sectors of Canadian hospitality and tourism industries in order to determine appropriate career paths.Apply human resources management and leadership skills to enhance performance and to contribute to a healthy workplace culture.Conduct oneself within the confines of various workplace guidelines, regulations, and legislation.Perform administrative and project-based tasks required in the workplace.Manage the use of personal and organizational technology required in variety contexts.